OneStepPen does not accept Returns or Exchanges, once an item has been received it cannot be returned.

WE CAN ONLY OFFER YOU REPLACEMENTS AT NO ADDITIONAL COST IF IT FALLS UNDER BELOW CRITERIA:

  1. Items are faulty – damaged/broken or soiled upon arrival.
  2. Items are not abused by the customer. 
  3. Parcels that are lost in transit due to our mistake.

We do not accept returns or refunds if customer changes their mind after receiving their order(s). All sales are final.